You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.

I received an email saying my order has shipped, but it does not show movement in tracking. Why doesn’t my tracking work?

Typically, if you have received an email notification that your order has shipped, this means that your order is ready for pickup and shipment. It may take certain carriers 4-6 hours (UPS) or 24-48 hours (USPS) to scan and update the tracking status. We recommend you wait the allotted period and check your status again at that later time.

Should your tracking status still not update, you should have received the following message regarding your order:

Thank you for your order from ChargeTech! Our warehouse has notified us that we have recently sold out of one or more of the products you ordered. It can take an additional 2-6 weeks for new stock to arrive at our warehouse.

Be assured that we will process your delivery as soon as stock becomes available. Your order is in "ready to ship" status, so your tracking number will update as soon as it ships.

If you wish to make changes or cancel your order, please advise. We appreciate your patience during this time.

  • 22
  • 05-Jul-2018